At AnnexTradeBD (https://annextradebd.com/), we provide a secure and user-friendly account system to enhance your shopping experience. This policy outlines the terms for account creation, login, and management.

1. Account Registration

Eligibility

• You must be at least 18 years old or have parental consent to create an account.

• Business/organization accounts require valid authorization.

Registration Process

1. Click “Register” or “Sign Up” on our website.

2. Provide accurate information:

   • Full Name

   • Valid Email Address

   • Phone Number

   • Secure Password (minimum 8 characters)

3. Verify your email via the confirmation link sent to your inbox.

Account Requirements

• Use a valid, active email you can access.

• Do not create multiple accounts for abuse/deception.

• Update your details if they change.

2. Login & Security

Secure Login

• Use your registered email and password to log in.

• Enable two-factor authentication (2FA) if available for extra security.

Password Protection

• Choose a strong, unique password (not used elsewhere).

• Never share your password with anyone.

• Reset your password immediately if you suspect unauthorized access.

Account Security

• We never ask for passwords via email/phone.

• Log out after each session, especially on shared devices.

• Report suspicious activity immediately to:
  📧 Email: info@annextradebd.com
  📞 Phone: 01919-148849

3. Account Suspension/Termination

Reasons for Suspension

We may suspend or terminate accounts for:
❌ Fraudulent activity
❌ Violation of our Terms & Conditions
❌ Multiple failed login attempts (security lock)

Reactivating Accounts

• Contact customer support to resolve issues.

• Provide verification if required.

4. Data Privacy

• Your personal data is protected under our Privacy Policy.

• We do not sell or share your login details with third parties.

5. Troubleshooting

Forgot Password?

1. Click “Forgot Password?” on the login page.

2. Enter your registered email.

3. Follow the reset link sent to your inbox.

Can’t Log In?

• Ensure caps lock is off.

• Clear browser cache/cookies.

• Try a different browser/device.

• Contact support if issues persist.

6. Contact Us

For account-related assistance:
📧 Email: info@annextradebd.com / annex.8631@gmail.com
📞 Phone: 01919-148849
📄 Contact Form: https://annextradebd.com/contact/