At AnnexTradeBD (https://annextradebd.com/), we want you to be completely satisfied with your purchase. If you’re not happy with your order, our Return & Refund Policy outlines the process for returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:

Accepted Reasons:

✅ Damaged/Defective Product – Received in broken or non-working condition
✅ Wrong Item Shipped – Different from what was ordered
✅ Quality Issues – Product not as described on the website

Non-Eligible Cases:

❌ Changed Your Mind – Unless covered under a special offer
❌ Product Used/Opened – Unless defective
❌ Missing Accessories – If not reported within 24 hours of delivery

2. Return Process

Step 1: Contact Us Within [X] Days

• Report the issue within 3 days of delivery (for damaged/wrong items).

• For other cases, notify us within 7 days.

• Provide:

  • Order number

  • Photos/videos of the issue

  • Reason for return

📧 Email: info@annextradebd.com / annex.8631@gmail.com
📞 Phone: 01919-148849

Step 2: Return Approval & Instructions

• We will review your request and respond within 24-48 hours.

• If approved, we’ll provide return instructions (e.g., courier pickup or drop-off address).

Step 3: Ship the Item Back

• Pack securely in original packaging (if possible).

• Include all tags, accessories, and freebies.

• Return shipping costs may apply (unless our mistake).

Step 4: Refund/Exchange Processing

• Once received and inspected, we will process:

  • Refund – To your original payment method (3-7 business days).

  • Exchange – Shipped within 3-5 business days.

3. Refund Methods

Refunds will be issued via:

• bKash/Nagad (for cash payments)

• Bank Transfer (for bank payments)

• Original Payment Method (Card/Online payments)

4. Exchange Policy

• Exchanges are subject to product availability.

• If the replacement is unavailable, we’ll issue a refund.

5. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods

• Personalized/custom-made products

• Digital downloads

6. Contact Us

For any return-related questions:
📧 Email: info@annextradebd.com / annex.8631@gmail.com
📞 Phone: 01919-148849
📄 Contact Form: https://annextradebd.com/contact/

7. Policy Updates

We may update this policy occasionally. Check this page for the latest version.

AnnexTradeBD
📍 Shop: 601,602, Level-6, ECS Computer City , Multiplan Centre, 69/71 New Elephant Rd, Dhaka 1205, Dhaka, Bangladesh