At AnnexTradeBD (https://annextradebd.com/), we strive to ensure a smooth and transparent delivery process for all our customers. This Delivery Policy outlines how we handle order shipments, delivery timelines, and related terms.

1. Delivery Areas

We currently deliver to all regions within Bangladesh. International shipping may be available for select products (contact us for details).

2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Estimated Delivery Time

We partner with trusted courier services to ensure safe and timely deliveries. Estimated delivery times are as follows:

Note: Delivery times may vary due to unforeseen circumstances (e.g., weather, courier delays, public holidays).

4. Shipping Fees

• Free Delivery: Available for orders above [X] BDT within Dhaka.

• Flat Rate: A standard shipping fee of [X] BDT applies for orders below the free delivery threshold.

• Outside Dhaka: Additional charges may apply based on location.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email/SMS.

• Track your order using the courier’s website or our order status page.

6. Delivery Confirmation & Receipt

• Upon delivery, you (or an authorized recipient) must verify the package condition before accepting it.

• If the package is damaged or tampered with, refuse delivery and notify us immediately.

7. Failed Deliveries

If a delivery attempt fails due to:

• Incorrect address – Customer covers re-shipping costs.

• Recipient unavailable – The courier will retry (usually 1-2 times) before returning the order.

• Unclaimed package – The order may be canceled, and a refund issued (minus shipping fees).

8. Contact for Delivery Issues

For any delivery-related concerns, contact us at:
📧 Email: info@annextradebd.com / annex.8631@gmail.com
📞 Phone: 01919-148849
📄 Contact Form: https://annextradebd.com/contact/

9. Policy Updates

We reserve the right to modify this Delivery Policy. Changes will be posted on this page with an updated revision date.